Buffering Tips

Be sure to read all tips and suggestions.

1. For free trials and $20 subscriptions, be sure that you are not streaming on multiple devices simultaneously; doing so will cause heavy buffering.

2. If you experience buffering on 1 specific channel, try the backup channel if available.

3. If you experience buffering on all or multiple channels, typically it’s a clear indication that there is a network issue on the customer’s end. Use the following tips to try to resolve the buffering issue.

4. If you have AT&T, you may be over your data cap. AT&T will throttle your speed when you reach your data cap limit. Call your internet provider to check your data cap. Unlimited internet is recommended for high streaming services like ours. Fiber or broadband internet with Spectrum, Charter, Cox or similar is recommended for best performance.

• Check out the Helpful Tips Section
• The Helpful Tips section can be found on the Live TV app. This section contains helpful tutorial videos that teach you how to get the best performance from our service.

• Close the live TV app when no one is watching or using it
• Allowing the live tv app to play for an excessive amount of time will cause buffering and other issues.

• Run a Speed Test
• Recommended speed to your Firestick is 25 MBPS or higher.
• Download the ANALITI speed test app, to test your network speed.
• Go to the Helpful Tips section to watch a video showing how to download the ANALITI speed test app

• Reboot your internet modem
• Once a month, unplug the power to your modem for 2 minutes
• Go to the Helpful Tips section to watch a video showing how to properly reboot your modem

• Use optimal internet connection
• Ethernet cables or direct connect provides the best internet connection.
• For Wi-Fi, use 2G or 5G connection based on the location of the device in the home. (etc. bedroom, living room)
• 2G connection travels farther at lower speeds (for devices farther from router)
• 5G connection provides faster speeds at shorter range (for devices close to router)

• Increase your Wi-Fi range
• Weak Wi-Fi is a common issue that causes buffering.
• Extenders and boosters are relatively inexpensive ($30) options to increase the Wi-Fi signal throughout a household.
• A new router is a more expensive ($125 – $400) option to increase the Wi-Fi signal throughout a household.

• Increase your internet speed
• It is recommended to have a minimum of 100 MBPS internet package coming to your household for HD live streaming.

• Note: Paying for increased speeds will not guarantee increased Wi-Fi speeds.
• Some streaming devices require more internet bandwidth.
• PlayStation and Xbox gaming devices typically require the most bandwidth
• High-Definition streaming typically requires medium internet bandwidth
• YouTube, Netflix, and email typically require less bandwidth

For support or questions, send an email to support@agametv.com